FAQs

Lesson Fees are charged monthly and payment has to be made before the 14th of each month. Please do note that an additional late payment charge of $10 will be incurred if payment is not settled by the due date. As lessons are charged monthly, do take note that if there are 5 weeks in a month, Aspen will prorate the fees accordingly and inform you at the start of each month. For example: 4 lessons cost $300.00. 5 lessons will then cost $(300.00/4) x 5 = $375.00

Payments are made either via PAYNOW to our UEN number, via a QR CODE or lastly via bank transfer. Screenshot of payments are to be sent in to us so that we could confirm and verify your payment has been made. We are no longer accepting cash payments over the counter.

If your child were to start after mid-month, we will still collect the lesson fees for 4 lessons. For the following month, we will prorate your fees accordingly and you will only need to pay the remaining weeks left in that month. Subsequent months, we will collect payment at every beginning of the month.

We offer students a trial period of 2-paid lessons. Student will be able to try out the lesson for 2 weeks before deciding if they would like to continue lessons regularly. The registration fee, subject deposit and remaining lesson fees will be charged only if they decide to continue the lessons after the trial.

All our lessons are conducted via hybrid mode. Students can decide if they want to come onsite for lessons, or attend it online via zoom.

We specialize in mathematics and all science subjects from primary 5 to junior college levels.

Aspen conducts lessons from November (headstart programme) till 31st October of the following year, with December as a break. Lessons are conducted weekly, including school holidays and public holidays. The academic year for 2022 in Aspen is from Nov 2021 - Oct 2022.

Lessons are conducted weekly, including the March, June & September school holidays and public holidays. We do not have lessons in December.

Due to the highly-customized classes in Aspen, there will not be any make-up/replacement classes for any missed lessons. However, all our lessons in Aspen are recorded. As such, student can request for the lesson recording should they miss any lesson. For some specialized classes which have an alternative timeslot, do check with us if a replacement is available.

If your child wants to withdraw from his/her class, he/she needs to fill in the withdrawal form and submit it to the centre. Withdrawals will only be effective upon the receival of the completed form by us, followed by student serving 4 lessons as notice period. The subject deposit that student has paid during their registration, will be used to offset the last 4 lessons.